How to Communicate With Clients

If you recently started your own business, you may have already encountered some difficulties when it comes to communicating with clients and potential clients. Unless you’re naturally the most suave extrovert in the world, communicating with customers can be stressful. You have to please them, convince them to like you, convince them to like your business and what you’re selling, and convince them to fork over some of their hard-earned money to do business with you. Additionally, you have to calm them down when they’re upset or not pleased with your service. Many business owners consider inventory management and customer management to be the two hardest parts of their jobs. If you have some difficulty communicating with your clients, try out the three tips below:

1. Try to develop a rapport with current and potential clients. If you take an interest in who each of your customers is and what they are passionate about, they are more likely to care about you and your company and want to do business with you. The seminal self-help book How to Win Friends & Influence People goes into great detail about how taking a genuine interest in other people will attract them to you. This book is a great resource for any business owner who struggles to communicate with clients in a meaningful way.

2. Send them an email instead of calling them, when you can. You can edit and re-work any email you send to make it sound more appealing to a customer. On the phone, more than few business owners have been known to blurt something out that rubbed a client the wrong way. You can’t edit what you say over the phone. Email is the safest form of communication. Email also offers the benefit of creating a paper trail. Having an email record of a customer saying they will pay you on a certain date is very useful in the event that they don’t pay you on that date.

3. If something goes wrong, apologize. The old adage “the customer is always right,” is something you should take to heart. If something goes wrong with the service or product you provide to a customer, don’t try to make excuses for your company. Affirm that you think the customer is right, that you’re sorry for their inconvenience, and that you will fix the problem. If you do those things, 9 times out of 10 you will turn an unhappy customer into a happy one.

So, take an interest in the your customers, write an email instead of picking up the phone, and apologize when necessary. Communicating with customers doesn’t have to be the most complicated part of your job as a business owner! 

This guest post was written by Carolyn from Blog Content Guild

Google+ is a Must Have For Business

I have always been a fan of Google, I have had an account for years now.  Recently Google released Google+.  It is a powerful tool to connect with many new potential business clients and also with friends too.  Along with the Google+ social media, you have an option of adding a +1 button to your website.  The +1 button allows readers to share your site with their friends and business contacts.  It is a great way to share your contact and gain new readers for blogs and new clients for business.  

I don't recommend only promoting yourself on your new Google+ tho.  You can share your own links but if you only share your stuff, you may be looked at as more of a spammer still.  I use my account to like other peoples content and to communicate with others on their posts. I like to engage in the conversations and yes I share some of my posts or articles that I think people will enjoy.

Google+ is growing strong and I think it will help people and legitimate businesses to grow.  It is free to join and if you already have a Google account, you are half way there.  Dawn's Work at Home Blog has a business page on it along with me having my personal account there.  Check out Dawn's Work at Home on Google+ 

I am in no way affiliated with Google and this is completely free to create your account and profile.  I have been a happy Google user since 2007. 

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No Longer Using This Traffic Source

I just wanted to let everybody know that I am no longer using TrafficAdbar for traffic to the Wela business.  It was a good site and I did gain traffic along with some new members but I currently cancelled my account there.  I was an upgraded member and things were going good but then it seemed that it was more or less the same people who were viewing my sites.  I then decided that I would drop down to a free member but I was unable to down grade.  My only option was to delete my account there.  I may try to open up as a free member again tho that means I would have to start over again but I am not sure that I am interested in doing it at the moment.

It was a very legit site so please do not think that I am telling you to stay away from it, it just stopped working as well for me.  Just be careful if you upgrade.  As I said, my only option was to delete my account and I thought that would stop my billing.  It didn't, I still got docked the monthly fee and had to go through their payment processor to stop a monthly fee schedule.  Terminating my account did not stop the billing.  I requested a refund also as I had paid a month for a deleted account and never got a refund or even a response.  This was over a month ago.

Just wanted to share my experience so you have an understanding before joining them.

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Your Online Work at Home Business Needs You

When you start your work at home business, you need to really put time into it.  You will have some unpaid hours.  Seriously tho, your online business needs you to work those hours.  You also need for you to work those hours if you want to succeed.  There is no instant success and I do not want anybody who wants to work at home online to believe that there is.  I have been working at home online for years now and I can tell you truthfully, success does not just happen overnight.

I have been seeing too many people lately wanting quick money with no work.  Truth is, there is no such thing-well at least not big amounts of money.  There are sites you can work online making a couple of bucks here and there instantly, but when it comes to the ads claiming you can earn a lot of money working online at home with very little work-it won't happen.  

That being said, if you are interested in starting your own online business (which trust me it can be quite rewarding) you will need to put work into it.  Just because you will be working at home does not mean that you should put less hours into it.  It will not succeed itself without you.  It is a wonderful decision to start your own online business working at home, but just know that you have to put the time and effort in to see your income grow.  Our blog and also Dawn's Work at Home Blog can help you to choose some cheap and also free methods for getting your business started.  There are many other wonderful websites and blogs out there that can help too.  

Please do not take on an online work at home business thinking that you will not have to work hard at it.  The rewards are great but you do have to put the time in to see the rewards! Success comes to those who work hard at it.

There are many businesses online, just be careful to choose wisely as there are also many scams.  Our blogs provide various information and you can use the information for many work at home and online businesses, if this is your first time here how about subscribing to our feed? 

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Free Marketing Tool for Your Business

Do you want a good way to market your business? ListJoe is a service I have used recently to market my Wela business.  It is effective, you can send your business out to thousands of people.  ListJoe is a mailing list, you will receive emails from other members but it will be easy to manage the amount you will get.  There is a limit to how many you will get in a day.
It is easy, you read the emails you receive and there is a link in each email.  You click the link and it will display a website from another member.  You will get credits to your account after viewing each website.  You use those credits to market your business to other members.  Your credits are mailing credits.  You type up an email that you think best markets your business and you add the link to your business.  People will read your email as they will get credits for viewing your website.  Make sure your email is one that will grab people's attention and also make sure that you send them to the right website to best describe your business quickly.  I have seen an increase in business after using ListJoe, it is the only mailing list I use.  There is an upgrade option but to be honest with you, I am not an upgraded member and I enjoy the extra traffic.  I have only been a free member there.
Go ahead and grab your free account, it is really a wonderful tool to market your business!

Article Marketing is an Effective Tool

I have been writing articles lately. I previously discussed why article marketing is so great. It is a free way to gain new leads! You cannot be too spammy though when you write your articles. In an article you can leave a link back to your site. When you start writing articles in a subject that you have knowledge in, you will start to brand yourself as an expert in the topic. People will then start to look to you for information. Make sure that you do give accurate information, do not mislead anybody.
When you share legitimate and useful information, people start to trust you. Make sure you always keep their trust, do not lie to people (not saying you will.) This will boost your reputation and also your traffic to your site. This will also increase your sales and members. It really is a powerful tool!
I write different articles, not just for marketing purposes and I love it. Once you dive in and start, it is not as hard as you may think it is. It really is a wonderful free marketing tool. Search engines also like good quality articles so you can get traffic easily.
Hubpages is my favorite directory to publish articles on. You can earn some extra money while you are branding yourself. Hubpages is completely free to join, go ahead and join us! Have some fun while you are working. They allow you to write about various topics, I write about my cats, local things, business, cooking and so much more!  http://dawnconklin.hubpages.com/_zuraiqcr5c4n/

Here are some of the hubs I recently published:
To Work at Home or Not to Work at Home
Don't Fall For Work at Home Scams
Life as Told by Peppi the Cat

Gain New Free Leads For Your Business

IBOtoolbox has given me the chance to really expand my business.  I highly recommend them to anybody who is involved with Internet Marketing or wants to be involved in Internet Marketing.  This is a site that is completely free to use, no upgrades and no fees at all.

They offer more tools for your business then some of the social sites that require a fee to use the site for business! I have been having more success with IBOtoolbox then I have with any sites that I paid a fee for.  You can blog (you get advertising credits when you write blog posts), your blog posts get posted to your professional business profile.  In addition to your profile, they also get posted directly to IBO's company blogs.  This creates backlinks and a lot of free traffic for you!

There is a URL shortener which is great! It adds a little bar up top of your website with your picture, your IBO information and also any social media links you add to your profile.  So just by shortening a link, people can connect with you on IBO, they can leave contact information for you to follow up on, they can connect on your social media (twitter, facebook for example) and they can also do a live chat with you if you are online.  This feature is wonderful! To see an example of a shortened URL, check this one out-http://www.ibourl.com/9p7.

You can also share your opportunity on the dashboard for all the members to see.  You earn advertising credits for blogging and bringing in new associates (it is free so many people join.)  You can advertise across the network, on all of IBO's sites or pick to advertise just on your profile.   Even better, you will connect with some really great people.  Many people on IBO are great and will tweet your posts that you post to the dashboard.  Of course this leads to more traffic for you also.  This is just the beginning of your opportunity with IBO! To check it out and start gaining new leads and more traffic, click on the banner at the top of the post or go here: IBOtoolbox You will be glad you did!

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